Empower Your Business with Our Proven Inbound Call Center Solutions

  • 3M+ Daily Interactions
  • 350+ Customers
  • 20+ Countries
  • 15+ Business Verticals

Navigate the complexity of customer interactions with our state-of-the-art Inbound Call Center Solution. Meticulously tailored to your business needs, our solution transforms your call center operations into a powerhouse of efficiency and customer satisfaction. Trust in our technology to lead the charge in customer-centric innovation.

GET STARTED WITH INBOUND CALL CENTER SOLUTIONS

Multichannel

Engage with your customers across multiple channels, including voice, chat, email, and social media.

Multichannel

Integrated IVR

Automate customer interactions with personalized IVR menus that route calls to the right agent.

Integrated IVR

Automatic Call Distribution

Route incoming calls to the most appropriate agent based on skills, availability, and other criteria.

Automatic Call Distribution

Integrated Call Recording

Record all calls for quality assurance, training, and compliance purposes.

Integrated Call Recording

Multi-Level Dispositions

Use customizable and multi-level dispositions to track call outcomes and improve your sales and service processes.

Multi-Level Dispositions

CTI Screen Pop-ups

Automatically display relevant customer information to agents with screen pop-ups that integrate with your CRM.

CTI Screen Pop-ups

Surveys & Feedback

Collect valuable feedback from customers with automated surveys and post-call surveys.

Surveys & Feedback

AI Based Routing

Use AI-powered routing to match customers with the best agent basis location, language, customer needs, etc.

AI Based Routing

Advanced Analytics

Get insights into your call center performance and customer behavior with advanced analytics and reporting.

Advanced Analytics

PRE-INTEGRATED WITH

WE WORK WITH GLOBAL BRANDS

Our vertical solutions empower businesses with the right technology,
enabling them to foster brand loyalty and deliver an enhanced customer experience.

Mukhtar Ansari

We couldn’t had found a better contact center solution to help us independently handle customer queries across all our 12 brands. intalk.io seamlessly integrated with our CRM, making all telephony data inside our CRM & providing us with exceptional reporting and monitoring capabilities. We have witnessed 29% growth in productivity after implementing intalk.io.

Mukhtar Ansari
Vice President - Information Technologies & Infrastructure Rebel Foods

Mr. Ashish Gopal Saxena

Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.

Mr. Ashish Gopal Saxena
Chief Technology Officer at UGRO Capital Ltd

Mr. Suraj Sarda

We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.

Mr. Suraj Sarda
Chief Accounts & Finance Officer at Astute Group