Improved Customer Experience with our Advanced Monitoring Software

3M+ Daily Interactions
350+ Customers
20+ Countries
15+ Business Verticals

Maximize the efficacy of your call center with our advanced Quality Monitoring & Analytics Software. Harness the potential of in-depth reporting and analytics to make smarter, data-driven decisions for a more efficient and highly responsive campaign execution. Embrace a future-forward approach to call center operations as you work to improve FCR and AHT statistics, fostering an enhanced customer experience across the board.

GET STARTED WITH BEST CALL CENTER QUALITY MONITORING SOFTWARE

Custom Evaluation Forms

Create custom evaluation forms basis process dynamics

Segregate & listen to recordings

Organize and listen to call recordings with ease-to-use UI

Review Agent Performance

Analyze agent performance metrics from quality console

Audit specific calls and tagging

Tag and track specific call details

Select & tag specific splits

Identify and tag specific call segments

Rate recordings

Rate call recordings basis multiple in-built and custom parameters

AI based analysis

AI-powered quality & performance analytics

Evaluation based Scoring

Extensive Scoring based on evaluation metrics

Advanced Analytics

Get insights into your call center performance and customer behavior with advanced analytics and reporting.

PRE-INTEGRATED WITH

WE WORK WITH GLOBAL BRANDS

Our vertical solutions empower businesses with the right technology,
enabling them to foster brand loyalty and deliver an enhanced customer experience.