Archive for author: Team intalk

Intalk.io Integration

How intalk.io And Hubspot Work Together?

What is Hubspot CRM? Hubspot CRM integration flexibly works with your existing ecosystem. It can be used for all aspe...

Quality & Analytics

How New-Age Quality Management Process Can Improve Your Call Center Operations

Have you ever considered how a new-age quality management process can improve your call center operations? Quality manag...

Intelligent IVR

intalk.io: A New Way To Handle Multi-Channel Interactions

Dealing with multi-channel customer inquiries is a considerable challenge for every business. In recent years, more and ...

CX Perspectives

Customer Engagement In The Fintech Industry: How Fintech Companies Can Use intalk.io For Customer Engagement?

The fintech industry is innovative, forward thinking and often the first place to implement new ideas. This energy is re...

CX Perspectives

7 Predictive Dialer Industry Use Cases For Customer Engagement

Predictive Dialer is considered as an essential tool in many industries like Banking, Insurance, Travel, Hospitality, He...

Cloud Call Center Solution outbound call center software

What Is The Future Of Outbound Dialer Software?

Where do you see outbound dialer software in the next 5 to 10 years? How will it be used? Unlike visual interfaces and u...

CX Perspectives

How to Overcome the Challenges in Digital Customer Service Experience

Customers want to be served, with an interactive and engaging experience. Customer service is moving to digital channels...

CX Perspectives

What’s Next for CX and Contact Center in 2022

The contact center industry that was conceived as a traditional customer support experience has been in the midst of a d...

CX Perspectives

Messaging Best Practices For Better Customer Service

What is messenger-based CX? Chatbots and messaging platforms are changing the way companies interact with their custo...

Artificial Intelligence

How AI Chatbots Can Help Brands In Customer Acquisition

With more than 90% of consumers preferring to interact with brands via messaging, AI chatbots are the next big thing in ...

CX Perspectives

Stay Connected With Customers Through WhatsApp Business

WhatsApp is a messaging app that allows users to chat with their friends, family and colleagues. It’s also a powerful co...

Cloud Call Center Solution

Have you moved to the cloud contact center yet?

This is an important and unavoidable question. Cloud call center solutions are all the rage these days, and for a good r...