Archive for author: Team intalk

Cloud Call Center Solution outbound call center software

What Is The Future Of Outbound Dialer Software?

Where do you see outbound dialer software in the next 5 to 10 years? How will it be used? Unlike visual interfaces and u...

CX Perspectives

How to Overcome the Challenges in Digital Customer Service Experience

Customers want to be served, with an interactive and engaging experience. Customer service is moving to digital channels...

CX Perspectives

What’s Next for CX and Contact Center in 2022

The contact center industry that was conceived as a traditional customer support experience has been in the midst of a d...

CX Perspectives

Messaging Best Practices For Better Customer Service

What is messenger-based CX? Chatbots and messaging platforms are changing the way companies interact with their custo...

Artificial Intelligence

How AI Chatbots Can Help Brands In Customer Acquisition

With more than 90% of consumers preferring to interact with brands via messaging, AI chatbots are the next big thing in ...

CX Perspectives

Stay Connected With Customers Through WhatsApp Business

WhatsApp is a messaging app that allows users to chat with their friends, family and colleagues. It’s also a powerful co...

Cloud Call Center Solution

Have you moved to the cloud contact center yet?

This is an important and unavoidable question. Cloud call center solutions are all the rage these days, and for a good r...

Call center software

Increase call connect and pickup rate to elevate your call center performance

For most businesses, attracting and converting leads is a crucial part of day-to-day operations. To ensure you’re heard ...

CX Perspectives

Why Should You Get Truecaller For Your Business

The contact center industry is always at risk of having unsatisfied customers, owing to spam calls and call drops. Due t...

Artificial Intelligence CX Perspectives

Improve Brand Loyalty With Personalised Customer Experience call center software

Building brand loyalty depends on guaranteeing that your customers return to your service. Loyal customers get close to ...

Artificial Intelligence

Why Artificial Intelligence (AI) is the future of contact centre solution

How AI can improve the contact centre business Contact centres are at the core of many businesses as they help mainta...

Quality & Analytics

How To Manage Contact Center Workflow And Provide Better Customer Service

Why is contact centre workflow important? The remote work model was believed to be impossible in contact or call cent...