Predictive Dialer is considered as an essential tool in many industries like Banking, Insurance, Travel, Hospitality, He...
Where do you see outbound dialer software in the next 5 to 10 years? How will it be used? Unlike visual interfaces and u...
Customers want to be served, with an interactive and engaging experience. Customer service is moving to digital channels...
The contact center industry that was conceived as a traditional customer support experience has been in the midst of a d...
What is messenger-based CX? Chatbots and messaging platforms are changing the way companies interact with their custo...
With more than 90% of consumers preferring to interact with brands via messaging, AI chatbots are the next big thing in ...
WhatsApp is a messaging app that allows users to chat with their friends, family and colleagues. It’s also a powerful co...
This is an important and unavoidable question. Cloud call center solutions are all the rage these days, and for a good r...
For most businesses, attracting and converting leads is a crucial part of day-to-day operations. To ensure you’re heard ...
The contact center industry is always at risk of having unsatisfied customers, owing to spam calls and call drops. Due t...
Building brand loyalty depends on guaranteeing that your customers return to your service. Loyal customers get close to ...
How AI can improve the contact centre business Contact centres are at the core of many businesses as they help mainta...