Archive for author: Team intalk

Case Study

Centralized Patient Care for Healthcare Institution

Fortis Healthcare Limited an IHH Healthcare Berhad Company is an Indian multinational chain of private hospitals headqua...

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Making calling for contact center agents easier with intalk.io

Contact Center is one of the busiest sectors across the globe. Due to the pandemic, the contact center industry has take...

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The Outbound Contact Center In Your Hand!

The CX sector is changing and updating with the newest technologies. intalk.io is upgrading the omnichannel customer int...

Intalk.io Integration

Simplify Your Workflow With Freshdesk and Intalk.io

Freshdesk is a ticketing software that prioritizes, categorizes and assigns tickets. It uses the combined power of Artif...

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How Chatbots Can Help Companies Automate Lead Generation & Customer Service

In the last few years, many of the lead generation & customer service chat conversations have been powered by Chatbo...

Intalk.io Integration

Freshdesk CRM Integration

Today 80% of buyers will pay more for a better customer experience! Customers don’t buy your products but the experience...

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How intalk.io makes it easy to run BPO Operations and meet client SLAs effortlessly

Running BPO operations, or taking care of services like outsourced customer support, can be complicated. Whether you’re ...

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10 Tips To Keep Your Call Center Agents Motivated While They Work From Home

With the nation moving into a weekend lockdown, many offices are again shifting base to making employees work from home....

Case Study

How intalk.io Improved Patient Experience & Accelerated Growth for Bahrain Specialist Hospital

Healthcare providers are finding more easy and efficient ways to coordinate with the patients, solve their queries and t...

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How Cloud Contact Centers Can Transform Small Businesses and Start-ups

Many business owners perceive setting up a call center as daunting and tend to hire third-party companies to handle cust...

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How Enterprises Can Adopt A Hybrid Call Center With Remote & Onsite Customer Support Teams

In January 2021, governments across many countries declared their vaccination drive. While this was a positive sign, man...

Covid 19

How Covid-19 is Accelerating Remote Working and Automation in the Call Center Industry

At intalk.io, we have been able to come up with various ground-breaking and innovative CX solutions. We aim at helping e...