Why does a call center or any organization require reporting for their cloud call center solution? A cloud call center s...
Fortis Healthcare Limited an IHH Healthcare Berhad Company is an Indian multinational chain of private hospitals headqua...
Contact Center is one of the busiest sectors across the globe. Due to the pandemic, the contact center industry has take...
The CX sector is changing and updating with the newest technologies. intalk.io is upgrading the omnichannel customer int...
Freshdesk is a ticketing software that prioritizes, categorizes and assigns tickets. It uses the combined power of Artif...
In the last few years, many of the lead generation & customer service chat conversations have been powered by Chatbo...
Today 80% of buyers will pay more for a better customer experience! Customers don’t buy your products but the experience...
Running BPO operations, or taking care of services like outsourced customer support, can be complicated. Whether you’re ...
With the nation moving into a weekend lockdown, many offices are again shifting base to making employees work from home....
Healthcare providers are finding more easy and efficient ways to coordinate with the patients, solve their queries and t...
Many business owners perceive setting up a call center as daunting and tend to hire third-party companies to handle cust...
In January 2021, governments across many countries declared their vaccination drive. While this was a positive sign, man...