While it still may be too early to write about the year that was 2020, but one thing is a given, and it’s the fact that ...
With news of the global markets opening up, various sectors such as collection agencies, call centers are planning on op...
An outbound call center solution can prove to be a very beneficial tool for your business. Calling is a very important m...
The need for better customer experience is driving most businesses towards better and more innovative technologies every...
There are many ways to improve the customer experience of an organization. Keeping customers happy can help your busines...
About Salesforce: Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, Calif...
Closing a deal is just the beginning of a relationship, a great deal of effort and commitment is required to nourish thi...
While setting up a call center, a business owner must be clear of the objectives that he wishes to accomplish. The natur...
Customer service has come a long way from where it was. With the advent of new technologies, companies are adopting new ...
“In God we trust; all others must bring data” -William Edwards Dening Contact centers are known to get the job done. If ...
Technology is revolutionizing the way that hospitals operate today. Patient care has evolved from merely serving patient...
Calling is considered to be one of the most effective ways to generate quality leads. Many businesses have adopted new t...