As we stand at the dawn of a new year, it’s a moment for reflection and anticipation at Agami Tech. The journey of...
Introduction: Navigating Cloud Contact Centers in the PAYG Era In today’s dynamic business landscape, the trans...
Understanding CXÂ Customer Experience (CX) is the holistic perception customers have of a brand based on their intera...
The Rise of a Gaming Titan The dynamic landscape of the fantasy gaming industry is propelled by technological innovat...
Introduction Customer experience (CX) is more important than ever before. Customers have high expectations and are de...
The customer support landscape is continually evolving, driven by technological advancements and changing customer expec...
Boosting Efficiency in Customer Support In today’s fast-paced business environment, providing exceptional cust...
Are you curious about how AI can adapt to your unique business needs while preserving the human touch? In this fast-p...
Why are AI bots important in customer service? AI bots have revolutionized customer service, providing businesses wit...
Gartner projects that the rate of automation in agent interactions will increase by 5X and reach approximately 10% by 20...
According to sources, 68% of users refer to WhatsApp as the easiest method of contacting a business. WhatsApp, the po...
Did you know that Predictive dialers are known to increase agent talk times by up to 300% In an era defined by ever-i...