The contact center industry that was conceived as a traditional customer support experience has been in the midst of a d...
What is messenger-based CX? Chatbots and messaging platforms are changing the way companies interact with their custo...
With more than 90% of consumers preferring to interact with brands via messaging, AI chatbots are the next big thing in ...
WhatsApp is a messaging app that allows users to chat with their friends, family and colleagues. It’s also a powerful co...
This is an important and unavoidable question. Cloud call center solutions are all the rage these days, and for a good r...
For most businesses, attracting and converting leads is a crucial part of day-to-day operations. To ensure you’re heard ...
The contact center industry is always at risk of having unsatisfied customers, owing to spam calls and call drops. Due t...
Building brand loyalty depends on guaranteeing that your customers return to your service. Loyal customers get close to ...
How AI can improve the contact centre business Contact centres are at the core of many businesses as they help mainta...
Why is contact centre workflow important? The remote work model was believed to be impossible in contact or call cent...
One thing that is certain in life is uncertainty. To reduce this uncertainty, people look at various options, and one of...
Call centre dialer software is a program that connects you to your potential customers through voice calls. It automates...