In today’s interconnected world, contact centers serve as crucial touchpoints for businesses to engage with custom...
Boosting Efficiency in Customer Support In today’s fast-paced business environment, providing exceptional cust...
Gartner projects that the rate of automation in agent interactions will increase by 5X and reach approximately 10% by 20...
Did you know that prioritising a customer-centric CX approach in the Ed-Tech sector leads to higher student satisfaction...
The e-commerce landscape is constantly evolving, with new technologies and trends emerging all the time. This can make i...
According to a recent report by MarketsandMarkets, the global cloud-based contact center market is expected to grow from...
The busiest times for any contact center are here. Every contact center is busy throughout the year but festivals are th...
Contact Center is one of the busiest sectors across the globe. Due to the pandemic, the contact center industry has take...
The CX sector is changing and updating with the newest technologies. intalk.io is upgrading the omnichannel customer int...
In the last few years, many of the lead generation & customer service chat conversations have been powered by Chatbo...
Running BPO operations, or taking care of services like outsourced customer support, can be complicated. Whether you’re ...
With the nation moving into a weekend lockdown, many offices are again shifting base to making employees work from home....