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How Cloud Contact Centers Can Transform Small Businesses and Start-ups

Many business owners perceive setting up a call center as daunting and tend to hire third-party companies to handle cust...

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How Enterprises Can Adopt A Hybrid Call Center With Remote & Onsite Customer Support Teams

In January 2021, governments across many countries declared their vaccination drive. While this was a positive sign, man...

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Boost Your Customer Engagement with Multi-Channel Contact Center

Intalk.io has been at the forefront of innovative and effective customer-centric solutions. We help businesses deliver a...

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What is a CRM Call Center software?

Customer service has come a long way from where it was. With the advent of new technologies, companies are adopting new ...

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15 Most Important Call Center Reporting Metrics

“In God we trust; all others must bring data” -William Edwards Dening Contact centers are known to get the job done. If ...

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Six Benefits of a Cloud Contact Center

Cloud contact center solutions are becoming very popular due to their low cost, high scalability and increased efficienc...