Improved Customer Experience with our Advanced Monitoring Software
- 3M+ Daily Interactions
- 350+ Customers
- 20+ Countries
- 15+ Business Verticals
Maximize the efficacy of your call center with our advanced Quality Monitoring & Analytics Software. Harness the potential of in-depth reporting and analytics to make smarter, data-driven decisions for a more efficient and highly responsive campaign execution. Embrace a future-forward approach to call center operations as you work to improve FCR and AHT statistics, fostering an enhanced customer experience across the board.
GET STARTED WITH BEST CALL CENTER QUALITY MONITORING SOFTWARE
Custom Evaluation Forms
Create custom evaluation forms basis process dynamics
Segregate & listen to recordings
Organize and listen to call recordings with ease-to-use UI
Review Agent Performance
Analyze agent performance metrics from quality console
Audit specific calls and tagging
Tag and track specific call details
Select & tag specific splits
Identify and tag specific call segments
Rate recordings
Rate call recordings basis multiple in-built and custom parameters
AI based analysis
AI-powered quality & performance analytics
Evaluation based Scoring
Extensive Scoring based on evaluation metrics
Advanced Analytics
Get insights into your call center performance and customer behavior with advanced analytics and reporting.
PRE-INTEGRATED WITH
WE WORK WITH GLOBAL BRANDS
Our vertical solutions empower businesses with the right technology,
enabling them to foster brand loyalty and deliver an enhanced customer experience.
Mukhtar Ansari
We couldn’t had found a better contact center solution to help us independently handle customer queries across all our 12 brands. intalk.io seamlessly integrated with our CRM, making all telephony data inside our CRM & providing us with exceptional reporting and monitoring capabilities. We have witnessed 29% growth in productivity after implementing intalk.io.
Mr. Ashish Gopal Saxena
Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.
Mr. Suraj Sarda
We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.