What is CRM? Imagine having all of your customer information and interactions in one place, accessible from anywhere,...
Customers want to be served, with an interactive and engaging experience. Customer service is moving to digital channels...
With more than 90% of consumers preferring to interact with brands via messaging, AI chatbots are the next big thing in ...
WhatsApp is a messaging app that allows users to chat with their friends, family and colleagues. It’s also a powerful co...
This is an important and unavoidable question. Cloud call center solutions are all the rage these days, and for a good r...
One thing that is certain in life is uncertainty. To reduce this uncertainty, people look at various options, and one of...
Customer experience (CX) is not an event—it’s a process. It is one of the most important factors in driving busin...
Why does a call center or any organization require reporting for their cloud call center solution? A cloud call center s...
While setting up a call center, a business owner must be clear of the objectives that he wishes to accomplish. The natur...