Why is contact centre workflow important? The remote work model was believed to be impossible in contact or call cent...
One thing that is certain in life is uncertainty. To reduce this uncertainty, people look at various options, and one of...
Call centre dialer software is a program that connects you to your potential customers through voice calls. It automates...
A contact center solution is essential for businesses where customer service teams need to directly talk to the customer...
What is an IVR service provider? IVR stands for Interactive Voice Response. It is a technology that allows us t...
Zoho CRM is used by numerous organizations and is the best fit for small businesses. It has some great features...
The busiest times for any contact center are here. Every contact center is busy throughout the year but festivals are th...
Customer experience (CX) is not an event—it’s a process. It is one of the most important factors in driving busin...
intalk.io has been evolving and scaling the customer experience sector. We are not just a service or product-based compa...
Let’s Talk, The secret to a good experience isn’t the multiplicity of features on offer. A successful brand shapes cust...
Salesforce is undoubtedly one of the best CRM you can use but it misses the calling feature. Salesforce is an American c...
iCALL is a field action project of the Tata Institute of Social Sciences. iCALL is a National level counselling service ...