Archive for author: Team intalk

Quality & Analytics

Improving Customer Experience And Filling The Gap In The Insurance Sector Through Contact Center Software

One thing that is certain in life is uncertainty. To reduce this uncertainty, people look at various options, and one of...

outbound call center software

Importance of outbound dialer software for businesses in 2022

Call centre dialer software is a program that connects you to your potential customers through voice calls. It automates...

Cloud Call Center Solution

Deliver great customer service with a cloud call center solution

A contact center solution is essential for businesses where customer service teams need to directly talk to the customer...

Intelligent IVR

How The Best IVR Service Provider Brings Out The Best In Your Business

What is an IVR service provider?  IVR stands for Interactive Voice Response. It is a technology that allows us t...

CX Perspectives Zoho Telephony API

Enhance your CX with ZOHO Telephony API and intalk.io

Zoho CRM is used by numerous organizations and is the best fit for small businesses.  It has some great features...

Uncategorized

Is your cloud contact center solution ready for festive spikes?

The busiest times for any contact center are here. Every contact center is busy throughout the year but festivals are th...

Cloud Call Center Solution

Driving Business Growth With A Cloud Call Center Solution

Customer experience (CX) is not an event—it’s a process.  It is one of the most important factors in driving busin...

Intalk.io Culture

Employee Engagement & Culture at intalk.io

intalk.io has been evolving and scaling the customer experience sector. We are not just a service or product-based compa...

CX Perspectives

Communication is an Experience!

Let’s Talk,  The secret to a good experience isn’t the multiplicity of features on offer. A successful brand shapes cust...

Intalk.io Integration

How Salesforce and intalk.io Work for Your Contact Center

Salesforce is undoubtedly one of the best CRM you can use but it misses the calling feature. Salesforce is an American c...

Case Study

Citizen Helpline For Social Care

iCALL is a field action project of the Tata Institute of Social Sciences. iCALL is a National level counselling service ...

Cloud Call Center Solution

Get More Done With Reporting With Your Cloud Call Center Solution

Why does a call center or any organization require reporting for their cloud call center solution? A cloud call center s...