A contact center solution is essential for businesses where customer service teams need to directly talk to the customer...
What is an IVR service provider? IVR stands for Interactive Voice Response. It is a technology that allows us t...
Zoho CRM is used by numerous organizations and is the best fit for small businesses. It has some great features...
The busiest times for any contact center are here. Every contact center is busy throughout the year but festivals are th...
Customer experience (CX) is not an event—it’s a process. It is one of the most important factors in driving busin...
intalk.io has been evolving and scaling the customer experience sector. We are not just a service or product-based compa...
Let’s Talk, The secret to a good experience isn’t the multiplicity of features on offer. A successful brand shapes cust...
Salesforce is undoubtedly one of the best CRM you can use but it misses the calling feature. Salesforce is an American c...
iCALL is a field action project of the Tata Institute of Social Sciences. iCALL is a National level counselling service ...
Why does a call center or any organization require reporting for their cloud call center solution? A cloud call center s...
Fortis Healthcare Limited an IHH Healthcare Berhad Company is an Indian multinational chain of private hospitals headqua...
Contact Center is one of the busiest sectors across the globe. Due to the pandemic, the contact center industry has take...