The busiest times for any contact center are here. Every contact center is busy throughout the year but festivals are th...
Customer experience (CX) is not an event—it’s a process. It is one of the most important factors in driving busin...
intalk.io has been evolving and scaling the customer experience sector. We are not just a service or product-based compa...
Let’s Talk, The secret to a good experience isn’t the multiplicity of features on offer. A successful brand shapes cust...
Salesforce is undoubtedly one of the best CRM you can use but it misses the calling feature. Salesforce is an American c...
iCALL is a field action project of the Tata Institute of Social Sciences. iCALL is a National level counselling service ...
Why does a call center or any organization require reporting for their cloud call center solution? A cloud call center s...
Fortis Healthcare Limited an IHH Healthcare Berhad Company is an Indian multinational chain of private hospitals headqua...
Contact Center is one of the busiest sectors across the globe. Due to the pandemic, the contact center industry has take...
The CX sector is changing and updating with the newest technologies. intalk.io is upgrading the omnichannel customer int...
Freshdesk is a ticketing software that prioritizes, categorizes and assigns tickets. It uses the combined power of Artif...
In the last few years, many of the lead generation & customer service chat conversations have been powered by Chatbo...